Tertiary Sector Training
Gain expertise in service strategy, operations, and team management within the tertiary sector. Master the design of efficient processes, harness data and automation tools, mitigate risks effectively, and cultivate high-performing teams that provide tangible value to clients and stakeholders. This comprehensive program transforms service delivery through practical, actionable insights tailored for real-world application.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to design, manage, and optimise business services in the tertiary sector. You'll explore service strategy, value propositions, and pricing models, then dive into process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, KPIs, and dashboards, and integrate automation, AI, and risk management to execute a targeted 6–12 month improvement plan.
Elevify advantages
Develop skills
- Design service operations: create efficient, consistent service pathways quickly.
- Analyse service quality: monitor KPIs, develop dashboards, and achieve rapid improvements.
- Implement tech-driven services: leverage CRM, AI, and automation to enhance customer experiences.
- Build workforce and culture: recruit, train, and motivate teams for superior service performance.
- Plan risk and implementation: minimise change risks using pilots, roadmaps, and strong governance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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