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Tertiary Sector Training

Tertiary Sector Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies to design, manage, and optimise business services in the tertiary sector. You'll explore service strategy, value propositions, and pricing models, then dive into process design, capacity planning, and standard operating procedures for reliable delivery. Develop a robust service culture, leverage data analytics, KPIs, and dashboards, and integrate automation, AI, and risk management to execute a targeted 6–12 month improvement plan.

Elevify advantages

Develop skills

  • Design service operations: create efficient, consistent service pathways quickly.
  • Analyse service quality: monitor KPIs, develop dashboards, and achieve rapid improvements.
  • Implement tech-driven services: leverage CRM, AI, and automation to enhance customer experiences.
  • Build workforce and culture: recruit, train, and motivate teams for superior service performance.
  • Plan risk and implementation: minimise change risks using pilots, roadmaps, and strong governance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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