Designing Innovative Services Course
The Innovative Service Design Course empowers managers to transform complex, abstract services into straightforward, reliable experiences. Utilising research, journey mapping, and service blueprints, it enhances health insurance and similar operations comprehensively from beginning to end.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to enhance intricate health insurance services from start to finish. Master fast user needs research, objective setting, journey mapping, and service blueprints to unite teams. Craft reliable digital interfaces, pinpoint vital touchpoints, establish KPIs, and produce actionable deliverables for instant use in your workplace.
Elevify advantages
Develop skills
- Service blueprinting: Chart frontstage, backstage, and KPIs in days instead of months.
- Rapid UX research: Conduct swift interviews, micro-surveys, and competitor benchmarks.
- Journey mapping: Construct initial health insurance journeys and identify quick redesign opportunities.
- Intangible service design: Develop clear, user-friendly digital processes for intricate benefits.
- Touchpoint optimisation: Refine onboarding, support, and claims via precise adjustments.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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