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Back-Office Training

Back-Office Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides a practical framework for designing and delivering efficient back-office support training. Participants learn to create 30-minute sessions, reusable templates, and standardised ticket-handling checklists. It covers tracking KPIs, using audits and feedback for refinement, and building a targeted one-week onboarding program to enhance quality, consistency, and customer satisfaction.

Elevify advantages

Develop skills

  • Design effective training sessions with concise 30-minute modules.
  • Develop reusable back-office templates including checklists and forms.
  • Create structured one-week onboarding plans with tasks and handoffs.
  • Track and improve support quality using KPIs, SLAs, and audits.
  • Implement feedback loops to refine training materials and processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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