Back-Office Training
Gain expertise in back-office training for support teams. Develop skills to design onboarding programs, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction, minimise errors, and deliver scalable workflows for managers.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides a practical framework for designing and delivering efficient back-office support training. Participants learn to create 30-minute sessions, reusable templates, and standardised ticket-handling checklists. It covers tracking KPIs, using audits and feedback for refinement, and building a targeted one-week onboarding program to enhance quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions with concise 30-minute modules.
- Develop reusable back-office templates including checklists and forms.
- Create structured one-week onboarding plans with tasks and handoffs.
- Track and improve support quality using KPIs, SLAs, and audits.
- Implement feedback loops to refine training materials and processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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