Agent Training
Agent Training equips managers and admins with essential tools to boost CRM adoption, unite stakeholders, craft targeted training programs, and measure success. Teams will adopt systems readily, overcome resistance, and achieve tangible business outcomes through structured support and monitoring.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This program offers a practical framework for CRM adoption success, from launch to ongoing achievement. You'll analyse stakeholders, create custom learning paths, and use proven change strategies. Develop onboarding plans, conduct engaging sessions, handle conflicts, and monitor KPIs via dashboards, reviews, and feedback to ensure users stay engaged and business-aligned.
Elevify advantages
Develop skills
- CRM adoption strategy: identify resistance and promote swift, sustained user engagement.
- Stakeholder training design: align roles with efficient, tailored learning programs.
- Onboarding program setup: structure 6-week launches with defined milestones and activities.
- Data-driven monitoring: measure CRM usage, KPIs, and support for clear ROI insights.
- Communication and conflict skills: unite leaders, address objections, and maintain strong commitment.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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