Insurance Management Course
Elevate your insurance management skills with practical strategies for handling claims, underwriting, compliance, and contact centres. Discover how to minimise risks, enhance key performance indicators, lead effective teams, and streamline workflows to deliver quicker, more precise, and customer-centric insurance services that drive operational excellence.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Enhance your insurance operations through this concise, hands-on course that teaches you to optimise decision-making processes, revamp claims and service workflows, and implement effective metrics, dashboards, and controls. Gain expertise in root-cause analysis, compliant documentation, regulatory compliance, and leadership skills to reduce errors, speed up processing, and maintain top-tier, regulation-compliant performance.
Elevify advantages
Develop skills
- Master regulatory controls: create audit-compliant workflows for insurance operations.
- Optimise claims and underwriting: enhance triage, decision-making, and oversight processes.
- Achieve contact centre excellence: reduce call abandonment, increase first-contact resolution, and standardise service delivery.
- Design KPIs and dashboards: develop streamlined metrics for rapid performance monitoring.
- Lead insurance teams: inspire, coach, and manage high-achieving operational teams.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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