Soft Skills Training
Soft Skills Training equips HR professionals with practical strategies to manage workplace conflicts, conduct mediations, restore trust, and safeguard team dynamics using ready-to-use scripts, templates, and proven methods for immediate application in real scenarios.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides hands-on tools for confidently resolving workplace disputes. Master designing productive one-on-one dialogues, facilitating collaborative resolution sessions, and employing reliable mediation strategies. Develop skills in active listening, empathy, and fostering psychological safety, supported by checklists, templates, and research-backed approaches to rebuild trust, ensure confidentiality, and achieve sustainable, trackable outcomes.
Elevify advantages
Develop skills
- Conflict coaching: conduct targeted one-on-one discussions with effective questioning tools.
- Mediation skills: lead group resolution sessions for fair and clear results.
- Trust repair: create quick, actionable steps to rebuild team trust swiftly.
- Psychological safety: use active listening and empathy to de-escalate conflicts.
- HR documentation: apply checklists, logs, and templates to minimise legal risks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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