Soft Skills Training
Soft Skills Training equips HR professionals with practical strategies to manage workplace conflicts, conduct mediations, restore trust, and safeguard team dynamics using ready-to-use scripts, templates, and proven methods for immediate application in real scenarios.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides hands-on tools for confidently resolving workplace disputes. Master designing productive one-on-one dialogues, facilitating collaborative resolution sessions, and employing reliable mediation strategies. Develop skills in active listening, empathy, and fostering psychological safety, supported by checklists, templates, and research-backed approaches to rebuild trust, ensure confidentiality, and achieve sustainable, trackable outcomes.
Elevify advantages
Develop skills
- Conflict coaching: conduct targeted one-on-one discussions with effective questioning tools.
- Mediation skills: lead group resolution sessions for fair and clear results.
- Trust repair: create quick, actionable steps to rebuild team trust swiftly.
- Psychological safety: use active listening and empathy to de-escalate conflicts.
- HR documentation: apply checklists, logs, and templates to minimise legal risks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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