Process Communication Model (PCM) Course
Gain mastery in the Process Communication Model (PCM) to enhance recruitment decisions and accelerate conflict resolution. Discover how to analyse personality types, detect stress indicators, and tailor your communication style to foster resilient teams and superior HR outcomes. This course delivers practical insights for immediate workplace impact, empowering you to build stronger professional relationships through personalised interaction strategies.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Process Communication Model (PCM) Training equips you with hands-on techniques to identify six distinct personality types, their essential psychological needs, and distress signals. You'll gain skills to swiftly interpret behaviours, select optimal communication methods, profile individuals accurately, refine interview processes, evaluate role suitability, and manage conflicts using proven scripts, ethical evaluation methods, and actionable follow-up plans for instant use.
Elevify advantages
Develop skills
- Decode PCM personality types by rapidly identifying needs, communication channels, and stress indicators.
- Conduct effective PCM-guided interviews to uncover role compatibility, stress tendencies, and alignment swiftly.
- Analyse and mediate conflicts using PCM frameworks to reduce tension and restore teamwork.
- Create targeted PCM hiring resources including scoring rubrics, protocols, and behavioural checklists.
- Facilitate critical discussions by dynamically adjusting communication to match individual PCM profiles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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