Basic Conflict Resolution Skills Course
This Essential Workplace Conflict Resolution Training equips HR professionals with hands-on techniques for communication, mediation, meeting facilitation, and documentation to resolve disputes effectively, fostering a positive and efficient team environment. Participants build skills to analyse conflicts, de-escalate tensions, and implement lasting solutions for healthier workplaces.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain practical strategies in this course to confidently manage daily workplace conflicts. Master active listening, neutral phrasing, clear questioning, interpreting body language, and delivering blame-free feedback. You'll learn to plan productive meetings, establish team guidelines, record disputes accurately, monitor agreements, control personal responses, and facilitate discussions that achieve equitable, sustainable outcomes.
Elevify advantages
Develop skills
- Spot conflict triggers, patterns, and escalation risks swiftly in team settings.
- Conduct efficient one-on-one and group mediation sessions for quick resolutions.
- Apply de-escalation tactics like neutral wording, empathetic listening, and personal statements.
- Structure HR meetings with clear agendas, rules, and action plans to minimise disputes.
- Maintain precise records of events, pacts, and obligations for accountability.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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