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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Gain practical strategies in this course to confidently manage daily workplace conflicts. Master active listening, neutral phrasing, clear questioning, interpreting body language, and delivering blame-free feedback. You'll learn to plan productive meetings, establish team guidelines, record disputes accurately, monitor agreements, control personal responses, and facilitate discussions that achieve equitable, sustainable outcomes.

Elevify advantages

Develop skills

  • Spot conflict triggers, patterns, and escalation risks swiftly in team settings.
  • Conduct efficient one-on-one and group mediation sessions for quick resolutions.
  • Apply de-escalation tactics like neutral wording, empathetic listening, and personal statements.
  • Structure HR meetings with clear agendas, rules, and action plans to minimise disputes.
  • Maintain precise records of events, pacts, and obligations for accountability.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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