Relationship Manager Course
This course equips SaaS professionals with essential skills to manage customer relationships, reduce churn, and foster loyalty through practical strategies and tools.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to reduce churn, increase loyalty, and drive expansion in SaaS. Learn to segment customers, map 0–12 month journeys, design onboarding and activation playbooks, and plan proactive communication. You also build touchpoint scripts, monitor key retention metrics, run feedback systems, and create win-back and advocacy programs you can apply immediately.
Elevify advantages
Develop skills
- Customer segmentation design: build data-driven, retention-focused segments fast.
- SaaS churn analysis: spot risk signals early and apply targeted save tactics.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that boost activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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