Relationship Management Course
This course equips you with essential skills for managing customer relationships, from identifying risks to driving growth through strategic planning and communication.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Relationship Management Course shows you how to diagnose account health, map stakeholders, and spot churn risks early using clear metrics and customer signals. Learn to design 90-day stabilisation plans, run outcome-focused QBRs, and build governance that prevents escalation. Practice scripts for difficult conversations, restore trust after issues, and create low-risk upsell and expansion strategies backed by ROI-driven business cases.
Elevify advantages
Develop skills
- Account risk diagnostics: spot churn signals and revenue threats fast.
- Stakeholder mapping: align goals, influence decisions, and secure champions.
- Difficult talks mastery: handle issues, negotiate, and rebuild trust.
- Upsell strategy: design low-risk pilots, ROI cases, and expansion plays.
- 90-day plans: build focused stabilise-and-grow roadmaps with clear KPIs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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