Incident Management Course
This course equips participants with essential skills for effective incident management, focusing on rapid response, communication, and continuous improvement to minimize disruptions and enhance operational resilience.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Incident Management Course provides a clear, practical framework to handle disruptions with confidence. Learn how to identify and classify incidents, apply simple prioritisation criteria, and design a repeatable response process. Build effective 4-hour action plans, use ready-made communication templates, track key metrics, and run post-incident reviews that drive continuous improvement and stronger operations.
Elevify advantages
Develop skills
- Rapid incident triage: classify impact, severity, and stakeholders in minutes.
- 4-hour response playbook: stabilise service fast with clear, repeatable steps.
- Clear outage updates: send concise internal and client communications that reassure.
- Practical prioritisation: rank concurrent incidents using impact and risk criteria.
- Post-incident reviews: turn lessons into simple process and playbook improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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