PDCA (Plan-Do-Check-Act) Course
This PDCA course equips you with a practical framework to enhance customer support operations through iterative improvement cycles, focusing on problem definition, process mapping, targeted interventions, and continuous standardization.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step system to improve customer support operations quickly. Learn to define clear problems, map processes, design targeted interventions, and set meaningful KPIs and SLAs. You will run data-driven pilots, interpret results, standardise winning changes, and build a continuous improvement roadmap supported by solid documentation, coaching, and governance.
Elevify advantages
Develop skills
- PDCA mastery: run fast, data-driven improvement cycles in support operations.
- Root cause analysis: pinpoint service issues using 5 Whys, fishbone, and data.
- KPI design: build clear support metrics, dashboards, and benchmarked targets.
- Pilot execution: design, launch, and measure small tests before full rollout.
- Standardisation skills: turn wins into SOPs, playbooks, and scalable workflows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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PDF Course