Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk etiquette, and client consultations. Master booking, scheduling, conflict resolution, and professional communication to deliver seamless, high-quality hairdressing experiences from initial contact through to the final styling, keeping every client delighted and loyal.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential skills for handling client consultations, tailoring services to their needs, and discussing pricing confidently. You'll master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify advantages
Develop skills
- Conduct expert client consultations to quickly align hair goals with ideal services.
- Master confident communication with ready scripts for phone, text, and face-to-face interactions.
- Optimise scheduling to handle bookings, waitlists, and stylist availability efficiently.
- Excel in front desk etiquette to greet, rebook, and retain clients professionally.
- Resolve conflicts calmly, managing complaints, no-shows, and refunds with poise.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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