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Salon Protocol & Client Care Training

Salon Protocol & Client Care Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This training equips you with essential skills for handling client consultations, tailoring services to their needs, and discussing pricing confidently. You'll master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.

Elevify advantages

Develop skills

  • Conduct expert client consultations to quickly align hair goals with ideal services.
  • Master confident communication with ready scripts for phone, text, and face-to-face interactions.
  • Optimise scheduling to handle bookings, waitlists, and stylist availability efficiently.
  • Excel in front desk etiquette to greet, rebook, and retain clients professionally.
  • Resolve conflicts calmly, managing complaints, no-shows, and refunds with poise.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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