CSAT Course
This course equips you with practical skills to measure, diagnose, and improve customer satisfaction (CSAT) in B2C SaaS products through research, analytics, and strategic implementation.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The CSAT Course shows you how to diagnose satisfaction drops, map customer journeys, and turn research into clear, testable hypotheses. Learn practical methods for interviews, surveys, analytics, and usability testing, then connect insights to prioritisation, rollout planning, and monitoring. Build repeatable workflows, ethical practices, and metrics that consistently improve customer satisfaction in B2C SaaS.
Elevify advantages
Develop skills
- CSAT analytics setup: instrument events, segment users, and track key scores fast.
- Customer research for CSAT: run interviews, surveys, and usability tests that matter.
- Diagnose CSAT drops: map journeys, find root causes, and size impact quickly.
- CSAT-first design: ship UX improvements, validate with A/B tests, and iterate.
- CSAT rollout strategy: prioritise fixes, plan releases, and monitor post-launch.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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