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Customer Experience Specialist Course

Customer Experience Specialist Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

You will learn how to define and measure customer experience using industry-standard metrics like NPS, CSAT, and CES. You will build detailed customer personas, conduct voice-of-the-customer research, and create journey maps that expose gaps and opportunities. The course covers omnichannel experience design, complaint handling, and service recovery strategies. You will also develop a full CX strategy, including a prioritised roadmap and governance model. Advanced modules address CX leadership, culture change, and how to influence executive stakeholders with a compelling business case.

Elevify advantages

Develop skills

  • Customer Journey Mapping: Identify pain points and design improvements across every touchpoint.
  • CX Metrics and Measurement: Select, implement, and interpret NPS, CSAT, and CES data.
  • Complaint Resolution: Apply structured frameworks to recover trust and turn failures into loyalty.
  • CX Strategy Development: Build roadmaps that align customer experience initiatives with business goals.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
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Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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