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Customer Experience (CX) Designer Course

Customer Experience (CX) Designer Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

You will learn how to conduct qualitative and quantitative customer research and synthesise findings into clear, decision-ready insights. You will build evidence-based personas, map end-to-end customer journeys, and identify high-impact opportunities for experience improvement. You will design and implement CX measurement systems using NPS, CSAT, and Customer Effort Score, and connect those metrics directly to business performance. You will apply service design principles to prototype and test experiences across digital and physical channels. You will also develop a CX strategy, build stakeholder alignment, and create a roadmap that balances quick wins with long-term transformation.

Elevify advantages

Develop skills

  • Customer Journey Mapping: Create detailed maps that expose pain points and drive design improvements.
  • CX Metrics Design: Build measurement frameworks linking experience quality to business outcomes.
  • Customer Research Synthesis: Gather, analyse, and translate customer data into actionable design insights.
  • CX Strategy Development: Craft and communicate experience strategies that align teams around customer needs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
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Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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