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Voice Of The Customer Course

Voice Of The Customer Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course shows you how to define clear VoC goals, map the right feedback channels, and design concise surveys and interviews that respect privacy and ethics. Learn to organise and analyse quantitative and qualitative data, uncover themes, and turn insights into focused initiatives, experiments, and A/B tests, supported by practical roadmaps, dashboards, and stakeholder-ready templates.

Elevify advantages

Develop skills

  • VoC goal-setting: Turn churn and slowdown into sharp, SaaS-ready VoC targets.
  • Feedback design: Build concise surveys, NPS flows, and interview guides fast.
  • VoC analytics: Organise, code, and visualise customer data for clear insights.
  • Insight to action: Convert VoC themes into product, UX, and messaging changes.
  • Prioritisation & testing: Rank VoC ideas, run lean A/B tests, and track impact.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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