Customer Relationship Management Training
Master Customer Relationship Management for marketing success in ecommerce. Learn segmentation, lifecycle flows, personalisation, and CRM analytics to boost retention, increase customer lifetime value, reduce churn, and design high-impact campaigns across email, SMS, and paid channels. This course provides practical tools to scale CRM programs effectively and drive revenue growth.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Customer Relationship Management Training offers a clear, practical system to understand ecommerce customer lifecycles, build smart segments, and design automated flows for acquisition, onboarding, retention, and win-back. Master data foundations, channel strategy, personalisation, and rigorous testing to enhance engagement, lift revenue per customer, and rapidly scale high-performing CRM programs.
Elevify advantages
Develop skills
- Lifecycle CRM strategy: map customer journeys and align messages to each stage.
- Segmentation mastery: build RFM and predictive segments to boost revenue quickly.
- Automation flows: design welcome, post-purchase, and win-back journeys that convert.
- CRM analytics: track KPIs, run A/B tests, and optimise campaigns confidently.
- Data-driven CRM setup: structure customer data and channels for scalable growth.
Suggested summary
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