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Client Satisfaction Training

Client Satisfaction Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical skills to measure and enhance client happiness using CSAT, NPS, CES, and behavioural metrics. You'll learn to map client journeys, create reliable measurement strategies, ensure data integrity, and develop intuitive dashboards for stakeholders. Additionally, master experimentation, governance, and ongoing optimisation to make every client interaction smoother, quicker, and more satisfying.

Elevify advantages

Develop skills

  • Design client satisfaction dashboards with clear CSAT, NPS, and trend views.
  • Build reliable feedback data using QA checks, source-of-truth, and standards.
  • Map the marketing client journey to identify high-impact satisfaction moments.
  • Plan fast, bias-aware surveys and in-product feedback for marketers.
  • Run lean A/B tests to improve messaging, onboarding, and client happiness.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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