e-reputation training
Gain expertise in e-reputation management for brands. Detect crises promptly, prioritise viral threats, develop platform-specific responses with templates, and monitor KPIs to protect and boost digital trust in your marketing efforts. This course delivers practical tools for maintaining a strong online presence amid challenges.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training equips you to safeguard and enhance brand image on social media, review sites, and forums. Master rapid crisis spotting, prioritisation, and response strategies, including tailored messaging, compliant replies, and executive reports. Utilise practical templates, monitoring processes, and KPI metrics to create an actionable guide for resolving problems and building enduring online credibility.
Elevify advantages
Develop skills
- Crisis triage expertise: quickly assess, rank, and control spreading issues.
- Social response strategies: create swift, platform-appropriate replies to de-escalate situations.
- Review and forum management: handle ratings, arguments, and discussion threads effectively.
- Compliant messaging skills: produce clear, legally sound statements on product claims.
- Reputation tracking: monitor sentiment, key metrics, and test messages for optimal results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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