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CRM & Customer Experience Course

CRM & Customer Experience Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome series, loyalty programs, VIP treatments, win-back campaigns, and cart abandonment flows, while applying advanced personalisation, ensuring data cleanliness and seamless integrations, and monitoring key metrics like retention rates, customer lifetime value, average order value, and conversions for optimised, results-driven marketing.

Elevify advantages

Develop skills

  • Build effective ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase sequences.
  • Create data-driven customer segments: precisely target new, at-risk, and high-value lifetime customers.
  • Set up CRM technology stack: integrate store data, cleanse information, and enable tracking swiftly.
  • Deliver personalised customer experiences at scale: use dynamic content, product suggestions, and optimal timing.
  • Track CRM return on investment: monitor CLTV, retention, AOV, and performance uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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