CRM & Customer Experience Course
Elevate your digital marketing with expert CRM and customer experience strategies. Connect ecommerce data sources, automate personalised customer journeys, tailor every interaction for maximum engagement, and measure success through vital KPIs including retention, repeat sales, and lifetime value to drive sustainable business growth.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome series, loyalty programs, VIP treatments, win-back campaigns, and cart abandonment flows, while applying advanced personalisation, ensuring data cleanliness and seamless integrations, and monitoring key metrics like retention rates, customer lifetime value, average order value, and conversions for optimised, results-driven marketing.
Elevify advantages
Develop skills
- Build effective ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase sequences.
- Create data-driven customer segments: precisely target new, at-risk, and high-value lifetime customers.
- Set up CRM technology stack: integrate store data, cleanse information, and enable tracking swiftly.
- Deliver personalised customer experiences at scale: use dynamic content, product suggestions, and optimal timing.
- Track CRM return on investment: monitor CLTV, retention, AOV, and performance uplift via intuitive dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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