Conversational Design Course
This course equips you with essential skills to design effective conversational interfaces for financial assistants, focusing on clarity, trust, and user safety through practical techniques in intent recognition, dialogue management, and UX optimization.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Conversational Design Course gives you practical skills to build clear, trustworthy financial assistants fast. Learn intent mapping, entity extraction, and conversation flow architecture, then create natural sample dialogues, microcopy, and empathetic responses. You also cover failure handling, compliance, rapid research, prototyping, and measurement so every interaction is safe, efficient, and easy to use.
Elevify advantages
Develop skills
- Intent mapping: design clear, high-accuracy intents and entities fast.
- Conversation flows: build reliable multi-turn journeys with smart recovery.
- Voice and tone: craft trusted, empathetic financial assistant microcopy.
- Error handling: script de-escalation, fallbacks, and safe confirmation steps.
- Rapid validation: prototype, test, and optimise conversational UX with data.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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