Internal and External Communication Course
Master internal and external communication for high-stakes moments in healthcare software outages. Gain skills in clear messaging, rapid crisis response, stakeholder alignment, and precise updates that safeguard trust, rally teams, and bolster your organisation's reputation across sectors.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Internal and External Communication Course equips you with practical tools to manage high-stress healthcare software outages confidently. Quickly assess incidents, align leadership, and deliver precise updates to media, clients, and staff. Develop reusable templates, streamline approval processes, and foster enduring trust via transparent, consistent, structured communication.
Elevify advantages
Develop skills
- Crisis messaging: craft fast, clear updates for media, clients, and regulators.
- Internal comms: design calm, supportive emails, scripts, and manager guidance.
- Channel strategy: adapt tone and length for social, email, and executive briefings.
- Healthcare outage comms: explain incidents simply within HIPAA and legal limits.
- Reputation recovery: plan post-incident reports, apologies, and trust-building.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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