Airline Ticketing Course

Lesson 1 • Travel Documents and Identification

Explains required passenger identification and travel documents for ticketing. Ensures agents verify correct documentation before issuing any ticket.

Lesson 2 • Core Ticketing Terminology

Introduces essential vocabulary used in ticketing workflows. Accurate use of terminology is required for all subsequent technical and operational tasks.

Lesson 3 • Regulatory Framework for Ticketing

Outlines the international regulatory bodies and standards governing airline ticketing. Agents apply compliance knowledge to avoid errors and penalties.

Lesson 1 • Availability and Schedule Displays

Covers how to retrieve and interpret flight availability and schedule data. Accurate reading of availability is essential before any booking is made.

Lesson 2 • Navigating the GDS Interface

Teaches command-line and graphical GDS navigation techniques. Efficient navigation reduces booking errors and processing time.

Lesson 3 • Passenger Name Record Creation

Explains all mandatory and optional PNR fields and how to build a complete record. A correctly structured PNR is the foundation of every ticket issued.

Lesson 4 • Modifying and Canceling Reservations

Teaches procedures for changing dates, flights, and passenger data within a PNR. Proper modification prevents revenue loss and passenger disruption.

Lesson 1 • Global Fare Calculation Principles

Introduces the international pricing units and directional fare construction methods. Correct application ensures compliant and competitive pricing on all routes.

Lesson 2 • Fare Rules and Restrictions

Details the conditions attached to each fare, including advance purchase and stay requirements. Agents must apply rules correctly to avoid penalties and reissues.

Lesson 3 • Taxes, Fees, and Surcharges

Covers the types of taxes and fees added to base fares and how to calculate totals. Accurate tax application is mandatory for compliant ticket issuance.

Lesson 4 • Airline Tariff Structure

Explains how airlines publish and organise fares within tariff systems. Understanding tariff structure is prerequisite to accurate fare calculation.

Lesson 1 • Ancillary Services and Add-ons

Teaches how to attach ancillary products such as baggage, seats, and meals to a ticket. Ancillary revenue is a key component of modern airline economics.

Lesson 2 • Ticket Validity and Restrictions

Covers the rules governing how long a ticket remains valid and usage conditions. Agents communicate validity rules clearly to prevent passenger disputes.

Lesson 3 • Electronic Ticket Architecture

Explains the structure of the electronic ticket and its relationship to the PNR. Understanding e-ticket architecture prevents issuance errors and retrieval problems.

Lesson 4 • Ticket Delivery and Itinerary Receipts

Explains methods for delivering tickets and itinerary receipts to passengers. Proper delivery ensures passengers have all required documentation before travel.

Lesson 1 • Billing and Settlement Plan Operations

Explains the industry billing and settlement process between agents and airlines. Correct BSP reporting is mandatory for agency financial compliance.

Lesson 2 • Agency Commission and Incentives

Explains how agency commissions, overrides, and incentive programmes are structured. Understanding commission structures supports accurate financial reporting.

Lesson 3 • Payment Methods in Ticketing

Introduces all accepted payment types and their processing requirements in ticketing. Selecting the correct payment method prevents transaction failures and disputes.

Lesson 1 • Ticket Reissue Procedures

Covers the step-by-step process for reissuing a ticket with new routing or dates. Accurate reissue prevents revenue loss and ensures fare rule compliance.

Lesson 2 • Refund Processing and Policies

Explains refund eligibility, calculation methods, and submission procedures. Agents process refunds within carrier and regulatory timelines to avoid disputes.

Lesson 3 • Involuntary Refunds and Denied Boarding

Addresses passenger rights and compensation procedures for carrier-caused disruptions. Agents apply correct involuntary refund rules to protect passenger entitlements.

Lesson 4 • Understanding Ticket Changes

Distinguishes between voluntary and involuntary ticket changes and their triggers. Correct classification determines which rules and fees apply to each transaction.

Lesson 1 • Group and Bulk Ticketing

Explains procedures for booking and ticketing groups under special fare agreements. Group ticketing requires coordination with airlines and strict deadline management.

Lesson 2 • Interline and Codeshare Ticketing

Teaches how to ticket itineraries involving multiple carriers under interline agreements. Correct interline ticketing ensures smooth passenger transfer and revenue settlement.

Lesson 3 • Complex Itinerary Construction

Covers multi-city, open-jaw, and round-the-world itinerary building techniques. Complex routing requires precise fare construction and rule application.

Lesson 4 • Unaccompanied Minors and Special Passengers

Details ticketing and documentation requirements for passengers needing special assistance. Agents ensure all special service requests are correctly attached to the ticket.

Lesson 1 • Performance Metrics and Reporting

Introduces key performance indicators for ticketing accuracy and productivity. Metrics-driven reporting supports continuous improvement and management accountability.

Lesson 2 • Debit Memo Management

Explains the debit memo process, dispute procedures, and prevention strategies. Effective debit memo management reduces agency financial exposure significantly.

Lesson 3 • Post-Issuance Audit Procedures

Covers methods for auditing issued tickets to detect errors and compliance gaps. Post-issuance audits protect agencies from debit memos and financial penalties.

Lesson 4 • Pre-Issuance Quality Checks

Establishes a structured checklist for verifying all PNR and fare data before ticketing. Pre-issuance checks eliminate costly post-issuance corrections.