Banking compliance training

Lesson 1 • Core Compliance Principles

Defines integrity, accountability, transparency, and proportionality as guiding compliance principles. Provides a decision-making lens applied throughout the course.

Lesson 2 • The Purpose of Banking Regulation

Examines why governments regulate banks and the systemic risks that regulation mitigates. Grounds all subsequent compliance topics in economic and social rationale.

Lesson 3 • Key Regulatory Bodies and Their Roles

Identifies the types of agencies that oversee banks and their distinct mandates. Helps staff recognise which authority governs each compliance obligation.

Lesson 4 • The Compliance Function in a Bank

Describes how compliance departments are structured and how they interact with business lines. Clarifies staff roles and escalation paths from day one.

Lesson 1 • Customer Due Diligence

Covers identity verification, beneficial ownership determination, and ongoing monitoring obligations. Directly enables staff to onboard customers in compliance with anti-money laundering rules.

Lesson 2 • Suspicious Activity Recognition and Reporting

Trains staff to spot red flags and complete mandatory suspicious activity reports accurately. Fulfills the reporting obligation that sits at the heart of anti-money laundering compliance.

Lesson 3 • Legal Obligations for Financial Institutions

Outlines mandatory anti-money laundering programme requirements imposed on banks globally. Connects legal duties to specific staff actions and documentation.

Lesson 4 • How Money Laundering Works

Explains placement, layering, and integration stages with real-world examples. Establishes the conceptual base for all detection and prevention techniques.

Lesson 1 • Enhanced Due Diligence Procedures

Specifies additional verification steps required for high-risk customers and complex structures. Ensures staff apply heightened scrutiny where regulatory risk is greatest.

Lesson 2 • Sanctions Screening at Onboarding

Integrates sanctions list screening into the onboarding workflow and explains match resolution. Prevents prohibited relationships from being established at the point of entry.

Lesson 3 • Customer Identification Program Design

Details the minimum elements of a compliant customer identification programme for individuals and entities. Anchors onboarding procedures to regulatory expectations.

Lesson 4 • Risk-Based Customer Classification

Explains how to assign low, medium, and high risk ratings using objective criteria. Drives proportionate due diligence and monitoring intensity for each customer segment.

Lesson 1 • Sanctions Programme Governance

Defines ownership, policy maintenance, and testing requirements for an effective sanctions programme. Connects operational screening to strategic programme management.

Lesson 2 • Sanctions Screening Processes

Covers name screening, payment filtering, and vessel or cargo screening methodologies. Equips staff to operate and interpret outputs from sanctions screening systems.

Lesson 3 • Understanding Sanctions Regimes

Explains the types of sanctions programmes, their legal basis, and the parties they target. Provides the conceptual framework needed to interpret screening results accurately.

Lesson 4 • Managing Potential Sanctions Matches

Guides staff through alert investigation, escalation, and blocking or rejecting transactions. Ensures consistent and defensible decision-making when a potential match is identified.

Lesson 1 • Fraud Typologies in Banking

Surveys account takeover, identity fraud, payment fraud, and insider fraud schemes. Builds pattern recognition skills essential for all subsequent detection techniques.

Lesson 2 • Detective Controls and Fraud Monitoring

Introduces real-time fraud scoring, anomaly detection, and case management workflows. Enables rapid identification and containment of fraud events in progress.

Lesson 3 • Fraud Reporting and Regulatory Obligations

Details mandatory fraud reporting timelines, internal escalation paths, and law enforcement referrals. Ensures staff fulfil legal duties and support recovery efforts.

Lesson 4 • Fraud Risk Assessment

Explains how to identify, score, and prioritise fraud risks across products and channels. Enables staff to allocate controls proportionately to the highest-risk areas.

Lesson 1 • Complaint Management and Remediation

Establishes a compliant complaint intake, investigation, and resolution process with regulatory timelines. Converts customer grievances into compliance improvement opportunities.

Lesson 2 • Fair Treatment Principles

Defines the duty to treat customers fairly across the product lifecycle from marketing to servicing. Establishes the ethical and regulatory baseline for all consumer-facing activities.

Lesson 3 • Consumer Data Privacy Obligations

Outlines data collection limitations, consent requirements, and customer rights over personal financial data. Integrates privacy compliance into everyday customer service operations.

Lesson 4 • Prohibited Discriminatory Practices

Identifies illegal discrimination in credit decisions, pricing, and service delivery based on protected characteristics. Enables staff to recognise and avoid disparate treatment and disparate impact.

Lesson 1 • Control Design and Implementation

Explains preventive, detective, and corrective control types and their appropriate application. Enables staff to select and implement controls that match identified risk exposures.

Lesson 2 • Audit Readiness and Examination Management

Prepares staff to support internal audits and regulatory examinations with organised evidence. Reduces examination findings by embedding audit-ready practices into daily operations.

Lesson 3 • Risk and Control Self-Assessment

Guides staff through conducting structured self-assessments to identify and rate control weaknesses. Builds the internal review capability that regulators expect from all business lines.

Lesson 4 • Operational Risk Framework

Defines operational risk categories including process, people, systems, and external events. Provides the taxonomy used in all subsequent risk identification and control activities.

Lesson 1 • Compliance Training Programme Design

Covers needs analysis, content development, delivery methods, and effectiveness measurement for compliance training. Enables compliance officers to build programmes that change behaviour, not just awareness.

Lesson 2 • Tone at the Top and Leadership Accountability

Examines how executive behaviour shapes compliance culture and the mechanisms that hold leaders accountable. Establishes the link between governance quality and frontline compliance behaviour.

Lesson 3 • Compliance Communication Strategies

Provides techniques for communicating regulatory changes, policy updates, and compliance expectations clearly. Ensures that compliance messages reach and resonate with diverse staff audiences.

Lesson 4 • Whistleblowing and Speak-Up Culture

Explains the design of effective reporting channels, non-retaliation protections, and investigation procedures. Encourages staff to report concerns early, reducing regulatory and reputational risk.