Airline Booking and Fare Classes Course

Lesson 1 • Global Distribution System Overview

Explains how GDS platforms connect airlines to sellers worldwide. Covers data flow, access levels, and booking capabilities.

Lesson 2 • Airline Codes and Identifiers

Introduces IATA and ICAO codes used to identify airlines, airports, and cities. Accurate code use is essential for all booking tasks.

Lesson 3 • Booking Workflow from Search to Ticket

Outlines the end-to-end process of creating a reservation and issuing a ticket. Connects each step to system functions covered later.

Lesson 4 • History of Airline Reservations

Traces the evolution from manual ticketing to computerised systems. Provides context for understanding modern booking infrastructure.

Lesson 1 • PNR Structure and Mandatory Fields

Defines all required elements that make a PNR valid and ticketable. Ensures students can identify missing or incorrect data instantly.

Lesson 2 • Optional and Supplementary PNR Elements

Covers remarks, OSI messages, SSR codes, and seat assignments. These elements enhance service quality and airline communication.

Lesson 3 • Multi-Passenger and Group Bookings

Addresses PNR management for families, corporate groups, and tour operators. Introduces group-specific fields and split PNR techniques.

Lesson 4 • Modifying and Cancelling Reservations

Covers procedures for changing flights, names, and ancillaries within a PNR. Connects modification rules to fare conditions introduced later.

Lesson 1 • Reading Fare Displays and Tariff Screens

Trains students to interpret GDS fare display outputs and tariff data screens. Connects raw tariff data to practical booking decisions.

Lesson 2 • Taxes, Fees, and Surcharges

Identifies government taxes, airport fees, and carrier-imposed surcharges added to base fares. Explains how each component affects total ticket cost.

Lesson 3 • Fare Basis Codes Explained

Decodes the alphanumeric structure of fare basis codes and their embedded meaning. Accurate code reading is critical for correct fare application.

Lesson 4 • What Is an Airline Fare

Defines fare as a priced set of conditions for air travel between two points. Distinguishes fares from taxes, fees, and total ticket price.

Lesson 1 • Booking Class Alphabet and Hierarchy

Maps the standard booking class letters to cabin levels and fare categories. Establishes the hierarchy from full-fare to deep-discount classes.

Lesson 2 • Availability and Seat Inventory Control

Explains how airlines open and close booking classes based on demand. Connects inventory decisions to revenue optimisation goals.

Lesson 3 • Revenue Management Fundamentals

Introduces yield management principles that drive booking class availability. Helps students anticipate fare changes and advise clients proactively.

Lesson 4 • Interline and Codeshare Booking Classes

Covers how booking classes function across partner airlines on shared flights. Addresses discrepancies between operating and marketing carrier inventory.

Lesson 1 • Combinability and Add-On Fares

Covers rules for combining fares on multi-sector journeys and using add-on constructions. Ensures students can price complex itineraries correctly.

Lesson 2 • Change and Cancellation Penalties

Details how airlines define fees for voluntary changes and refunds. Connects penalty structures to client advisory and booking class selection.

Lesson 3 • Advance Purchase and Ticketing Deadlines

Explains how advance purchase windows and ticketing time limits affect fare validity. Missed deadlines result in fare loss and rebooking costs.

Lesson 4 • Stopovers, Open Jaws, and Routing Rules

Defines permitted stopovers, open-jaw constructions, and routing restrictions per fare. Enables students to build complex itineraries within fare rule limits.

Lesson 1 • Normal and Special Fare Pricing

Distinguishes normal published fares from special and promotional fare types. Establishes the pricing hierarchy used in fare selection.

Lesson 2 • Automated Pricing and Fare Quote Commands

Trains students to use GDS pricing commands and interpret automated fare quotes. Validates automated results against manual calculation knowledge.

Lesson 3 • Routing System Fare Calculation

Covers the routing-based alternative to mileage pricing for applicable fares. Students select the correct system based on fare rule instructions.

Lesson 4 • Mileage System Fare Calculation

Explains the IATA mileage system used to validate and price international itineraries. Students apply mileage principles to determine fare applicability.

Lesson 1 • Refund Processing and Calculations

Covers full and partial refund procedures, penalty deductions, and refund submission. Ensures accurate financial processing and client communication.

Lesson 2 • Involuntary Changes and Rerouting

Addresses airline-initiated schedule changes and how to rebook or reroute passengers. Distinguishes involuntary rules from voluntary change penalties.

Lesson 3 • Voluntary Ticket Exchanges

Teaches the exchange calculation process for passenger-initiated itinerary changes. Students apply residual value, penalty, and fare difference rules.

Lesson 4 • Ticket Endorsements and Restrictions

Covers endorsement boxes, carrier restrictions, and non-endorsable ticket rules. Ensures students apply correct endorsements at issuance.

Lesson 1 • Itinerary Optimisation Techniques

Combines fare rules, booking class knowledge, and routing options to build optimal itineraries. Balances cost, convenience, and rule compliance for each client.

Lesson 2 • Managing Disruptions and Irregular Operations

Prepares students to handle flight cancellations, delays, and misconnections efficiently. Covers rebooking rights, compensation entitlements, and client communication.

Lesson 3 • Quality Control and Error Prevention

Establishes systematic checks to catch booking, pricing, and ticketing errors before they cause financial or service failures.

Lesson 4 • Corporate and Managed Travel Booking

Addresses the specific requirements of corporate accounts, travel policies, and approval workflows. Connects policy compliance to booking class and fare selection.