Accommodation Technology Course

Lesson 1 • Technology Ecosystem and Integration

Explains how systems connect via APIs and data standards. Students understand why integration architecture matters for daily operations.

Lesson 2 • Core System Categories

Introduces property management, channel management, and booking engine categories. Students map each category to its operational function.

Lesson 3 • History and Evolution of Systems

Traces development from paper-based records to cloud platforms. Provides context for why modern systems are designed as they are.

Lesson 4 • Roles and Responsibilities in Tech Operations

Maps job roles to system responsibilities across front desk, revenue, and IT teams. Clarifies accountability structures students will operate within.

Lesson 1 • Check-In and Check-Out Procedures

Teaches arrival processing, room assignment, and departure billing in the PMS. Accurate execution ensures guest satisfaction and clean financial records.

Lesson 2 • PMS Reporting and Audit Functions

Covers night audit procedures, occupancy reports, and revenue summaries. These outputs drive daily management decisions and financial reconciliation.

Lesson 3 • Housekeeping and Room Status Management

Connects PMS room status updates to housekeeping workflows. Real-time status accuracy prevents room assignment errors and guest complaints.

Lesson 4 • PMS Interface and Navigation

Orients students to dashboard layouts, menus, and user permission levels. Efficient navigation reduces errors and speeds up guest service.

Lesson 1 • Online Distribution Landscape

Maps the ecosystem of direct and indirect booking channels. Understanding channel types enables strategic distribution decisions.

Lesson 2 • Booking Engine Optimisation

Focuses on direct booking engine setup, conversion tactics, and analytics. A high-converting engine reduces dependency on costly third-party channels.

Lesson 3 • Rate Parity and Pricing Consistency

Explains rate parity obligations and tools for monitoring price consistency. Violations damage brand trust and channel relationships.

Lesson 4 • Channel Manager Configuration

Teaches setup of room types, rate plans, and connectivity in a channel manager. Correct configuration is the foundation of accurate multi-channel distribution.

Lesson 1 • Demand Forecasting and Pickup Analysis

Teaches reading pickup reports, pace comparisons, and demand calendars. Accurate forecasting is the prerequisite for effective pricing decisions.

Lesson 2 • Revenue Management System Fundamentals

Introduces RMS architecture, data inputs, and automated recommendation logic. Understanding the system's decision engine builds trust in its outputs.

Lesson 3 • Competitive Intelligence Tools

Uses rate shopping tools and market data feeds to benchmark against competitors. Competitive context prevents pricing in isolation from market reality.

Lesson 4 • Dynamic Pricing and Rate Strategy

Applies dynamic pricing rules, BAR ladders, and length-of-stay controls. Students configure pricing logic that responds automatically to demand signals.

Lesson 1 • CRM Architecture for Hospitality

Explains guest profile structure, data fields, and CRM-PMS integration. A well-structured CRM is the foundation for personalisation at scale.

Lesson 2 • Post-Stay Feedback and Loyalty Systems

Covers post-stay survey automation, review solicitation, and loyalty programme integration. Feedback data feeds continuous service improvement cycles.

Lesson 3 • In-Stay Guest Engagement Tools

Teaches use of in-stay messaging platforms, service request apps, and digital concierge tools. Real-time engagement resolves issues before they become complaints.

Lesson 4 • Pre-Arrival Communication Automation

Covers automated pre-arrival emails, upsell triggers, and digital check-in invitations. Timely communication increases revenue and reduces front desk workload.

Lesson 1 • Folio Management and Billing

Teaches folio creation, charge routing, split billing, and corrections. Accurate folio management is critical for guest trust and revenue integrity.

Lesson 2 • Financial Reporting and Reconciliation

Covers daily revenue reports, accounts receivable aging, and bank reconciliation. Accurate reconciliation closes the loop between operations and accounting.

Lesson 3 • Payment Security and Compliance

Addresses card data security standards, tokenisation, and fraud prevention tools. Compliance protects the property from financial penalties and reputational damage.

Lesson 4 • Contactless and Alternative Payments

Introduces mobile wallets, QR payments, and buy-now-pay-later options. Offering modern payment methods meets evolving guest expectations.

Lesson 1 • Building Operational Dashboards

Teaches dashboard design principles and KPI visualisation for daily operations. Well-designed dashboards reduce decision latency for managers.

Lesson 2 • Forecasting Models and Scenario Planning

Introduces statistical forecasting methods and what-if scenario tools. Scenario planning prepares management for demand volatility.

Lesson 3 • Segmentation and Booking Pattern Analysis

Applies data segmentation to identify booking windows, channel mix, and guest demographics. Pattern recognition enables proactive rather than reactive strategy.

Lesson 4 • Reporting for Strategic Decision-Making

Covers executive reporting formats, narrative framing, and data storytelling. Reports that communicate clearly drive faster and better management action.

Lesson 1 • Post-Implementation Review and Optimisation

Covers adoption metrics, system performance reviews, and continuous improvement cycles. Post-go-live optimisation ensures the investment delivers expected returns.

Lesson 2 • Implementation Planning and Change Management

Builds implementation project plans, training schedules, and go-live checklists. Structured implementation minimises operational disruption during system transitions.

Lesson 3 • Technology Needs Assessment

Teaches gap analysis, stakeholder interviews, and requirements documentation. A rigorous needs assessment prevents costly mismatched technology purchases.

Lesson 4 • Contract Negotiation and SLA Management

Addresses key contract terms, service level agreements, and exit clauses. Favourable contracts protect the property during implementation and ongoing operations.