Administrative Assistant Course

Lesson 1 • Goal Setting and Self-Management

Introduces personal productivity frameworks and professional goal alignment. Prepares learners to manage their own performance proactively.

Lesson 2 • Professional Conduct and Workplace Ethics

Teaches confidentiality, integrity, and professional boundaries. Establishes the ethical foundation required for trusted administrative work.

Lesson 3 • Workplace Culture and Organisational Structure

Explains formal and informal organisational dynamics and how assistants navigate them. Builds awareness needed to operate effectively within any organisation.

Lesson 1 • Verbal and Phone Communication

Builds skills for professional phone handling, voicemail, and in-person verbal exchanges. Ensures consistent professionalism across all spoken interactions.

Lesson 2 • Business Letter and Report Drafting

Covers formal letter formats, report structures, and executive summaries. Prepares learners for higher-stakes written deliverables.

Lesson 3 • Active Listening and Comprehension

Trains learners to capture accurate information during conversations and meetings. Reduces errors in task execution caused by miscommunication.

Lesson 4 • Business Email and Memo Writing

Teaches formatting, subject line strategy, and appropriate email etiquette. Directly applicable to daily correspondence tasks.

Lesson 1 • Word Processing Proficiency

Covers document creation, formatting, templates, and mail merge. Directly supports letter, report, and memo production tasks.

Lesson 2 • Presentation Software Skills

Covers slide design, layout consistency, and content organisation for presentations. Prepares learners to support executives with polished visual materials.

Lesson 3 • Email and Calendar Platforms

Teaches advanced use of email clients and calendar tools for scheduling and communication. Connects directly to calendar management and correspondence chapters.

Lesson 4 • Spreadsheet Fundamentals

Teaches data entry, basic formulas, sorting, and filtering in spreadsheet applications. Enables assistants to manage lists, budgets, and simple data sets.

Lesson 1 • Calendar Management Principles

Introduces scheduling logic, time blocking, and priority-based calendar design. Establishes the strategic mindset behind effective schedule management.

Lesson 2 • Meeting Scheduling and Coordination

Covers inviting attendees, booking rooms, and managing scheduling conflicts. Directly applies calendar skills to the most common administrative task.

Lesson 3 • Meeting Preparation and Logistics

Teaches meeting agenda creation, material preparation, and pre-meeting logistics. Ensures meetings run smoothly through thorough administrative support.

Lesson 1 • Filing System Design and Logic

Covers alphabetical, numerical, and subject-based filing methods and when to use each. Provides the structural foundation for all records management tasks.

Lesson 2 • Confidentiality and Data Privacy

Covers data classification, access restrictions, and privacy best practices. Ensures learners handle sensitive records with appropriate care.

Lesson 3 • Physical Records Management

Teaches organisation of paper files, storage solutions, and physical document security. Remains relevant in hybrid and paper-dependent environments.

Lesson 4 • Records Retention and Compliance

Introduces retention schedules, disposal procedures, and regulatory compliance concepts. Protects the organisation from legal and operational risk.

Lesson 1 • Business Travel Planning Fundamentals

Covers booking flights, hotels, and ground transport within policy and budget. Establishes the core workflow for all travel coordination tasks.

Lesson 2 • International Travel Preparation

Teaches visa requirements, currency considerations, and cross-cultural travel logistics. Prepares learners for the added complexity of international assignments.

Lesson 3 • Travel Expense Reporting

Covers receipt collection, expense report completion, and reimbursement processes. Connects travel planning to financial accountability.

Lesson 4 • Corporate Event Planning Basics

Introduces venue selection, vendor coordination, and event logistics management. Scales administrative skills to larger, more complex coordination tasks.

Lesson 1 • Understanding Office Budgets

Covers budget terminology, departmental budget structures, and the assistant's role in monitoring spend. Provides financial literacy needed for all subsequent tasks.

Lesson 2 • Petty Cash and Office Supply Management

Covers petty cash fund management, reconciliation, and supply procurement. Addresses the most frequent small-scale financial tasks in the role.

Lesson 3 • Financial Record-Keeping and Reporting

Teaches maintaining accurate financial logs and preparing simple summary reports. Supports organisational transparency and audit readiness.

Lesson 1 • Strategic Support for Executives

Covers anticipating executive needs, managing priorities, and acting as a trusted partner. Shifts the assistant's mindset from reactive to proactive.

Lesson 2 • Process Improvement in Administrative Work

Introduces workflow analysis, bottleneck identification, and process redesign. Empowers learners to improve efficiency beyond their immediate tasks.

Lesson 3 • Project Coordination and Tracking

Teaches basic project management principles applied to administrative coordination tasks. Enables assistants to manage multi-step initiatives independently.

Lesson 4 • Career Development and Professional Branding

Teaches resume building, professional networking, and continuing education planning. Prepares learners to advance their administrative careers strategically.