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assistant manager training

assistant manager training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and drive clear communication and change to boost performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design in-shift training plans: create 4-week coaching and microlearning schedules.
  • Lead QA and feedback sessions: apply KPIs, sampling methods, and coaching discussions to elevate quality.
  • Analyse support operations: identify root causes using data, CSAT metrics, and escalation patterns.
  • Strengthen support capabilities: refine tools, documentation processes, and escalation protocols.
  • Drive team change initiatives: implement huddles, SOP revisions, and recognition strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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