assistant manager training
Develop the essential skills of an effective assistant manager. Master the creation of 4-week coaching plans, facilitation of team huddles, KPI tracking, delivery of constructive feedback, and leadership of support teams through robust communication, quality assurance, and performance management techniques to drive operational excellence and improve customer outcomes.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and drive clear communication and change to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design in-shift training plans: create 4-week coaching and microlearning schedules.
- Lead QA and feedback sessions: apply KPIs, sampling methods, and coaching discussions to elevate quality.
- Analyse support operations: identify root causes using data, CSAT metrics, and escalation patterns.
- Strengthen support capabilities: refine tools, documentation processes, and escalation protocols.
- Drive team change initiatives: implement huddles, SOP revisions, and recognition strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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