ADA Compliance Course

Lesson 1 • Covered Entities and Their Obligations

Identifies which organisations must comply and what baseline duties apply. Distinguishes between employer size thresholds and public entity requirements.

Lesson 2 • Enforcement Agencies and Complaint Processes

Maps the regulatory bodies responsible for ADA enforcement and their jurisdictions. Prepares professionals to respond appropriately to complaints and investigations.

Lesson 3 • Defining Disability Under the Law

Explains the three-prong legal definition of disability and its broad interpretation. Enables accurate identification of who qualifies for protection.

Lesson 4 • History and Purpose of Disability Rights

Traces the legislative evolution from early disability advocacy to modern accessibility law. Provides context for why compliance obligations exist and whom they protect.

Lesson 1 • Restrooms and Service Areas

Applies technical standards to restroom design and customer service counters. Addresses the highest-priority interior spaces for public accommodation compliance.

Lesson 2 • Interior Spaces and Circulation

Covers interior path-of-travel, manoeuvring clearances, and floor surface requirements. Connects interior design choices to functional accessibility outcomes.

Lesson 3 • Entrances, Routes, and Parking

Details technical requirements for accessible site arrival and building entry. Covers the most commonly cited exterior compliance deficiencies.

Lesson 4 • Accessible Design Principles

Introduces universal design concepts and their relationship to accessibility standards. Establishes the design mindset underlying all physical compliance requirements.

Lesson 1 • Legal Basis for Digital Accessibility

Establishes the legal connection between disability law and digital properties. Reviews enforcement trends and litigation patterns in digital accessibility.

Lesson 2 • Common Digital Barriers and Fixes

Identifies the most frequently cited digital accessibility failures and their remediation. Builds practical recognition skills for auditors and content creators.

Lesson 3 • Digital Accessibility Governance

Establishes organisational processes for sustaining digital accessibility over time. Connects governance to procurement, development workflows, and vendor management.

Lesson 4 • Web Content Accessibility Guidelines Overview

Introduces the four WCAG principles and their conformance levels. Connects guideline structure to practical compliance decision-making.

Lesson 1 • Non-Discrimination in Service Delivery

Defines the full and equal enjoyment standard for goods and services. Identifies prohibited exclusions, segregation, and unequal treatment in service contexts.

Lesson 2 • Effective Communication Requirements

Covers the obligation to communicate effectively with people who have sensory disabilities. Connects auxiliary aid selection to the nature and complexity of communication.

Lesson 3 • Modifying Policies and Procedures

Explains when and how to modify standard policies to ensure equal access. Addresses the fundamental alteration defence and its limits.

Lesson 4 • Service Animals in Public Spaces

Clarifies the legal definition of service animals and permissible inquiry rules. Enables staff to apply consistent, lawful service animal policies.

Lesson 1 • Performance Management and Discipline

Addresses applying consistent standards while honouring accommodation obligations. Prevents disability-based disparate treatment in corrective action.

Lesson 2 • Reasonable Accommodation Fundamentals

Defines reasonable accommodation and the interactive process for identifying solutions. Connects accommodation duties to daily HR decision-making.

Lesson 3 • Undue Hardship Analysis

Teaches the multi-factor test for determining when accommodation is not required. Enables defensible, documented hardship determinations.

Lesson 4 • Non-Discrimination in Recruitment and Hiring

Covers lawful job posting, application, and interview practices. Prevents discriminatory screening before and during the hiring process.

Lesson 1 • Transition Plan Development

Covers required elements of a structural transition plan for facility accessibility. Connects transition planning to capital budgeting and project timelines.

Lesson 2 • Government Entity Coverage and Scope

Distinguishes public entity obligations from private sector requirements. Covers all government programmes regardless of facility ownership.

Lesson 3 • Accessible Government Communications

Applies effective communication standards to government notices, hearings, and websites. Covers emergency notification accessibility as a critical obligation.

Lesson 4 • Grievance Procedures and ADA Coordinator

Establishes requirements for internal grievance processes and coordinator roles. Enables governments to resolve complaints before formal enforcement action.

Lesson 1 • Audit Planning and Scoping

Covers how to define audit scope, assemble teams, and gather pre-audit documentation. Proper scoping prevents gaps and ensures efficient field work.

Lesson 2 • Physical Site Inspection Techniques

Teaches measurement, observation, and documentation methods for physical audits. Connects field techniques to defensible, reproducible findings.

Lesson 3 • Findings Analysis and Prioritisation

Applies risk and impact frameworks to rank audit findings for remediation. Enables resource-constrained organisations to act on the most critical issues first.

Lesson 4 • Audit Report Writing and Delivery

Covers professional report structure, plain-language writing, and stakeholder presentation. Ensures audit findings drive organisational action rather than sit unread.

Lesson 1 • Monitoring, Metrics, and Reporting

Establishes key performance indicators and reporting cadences for compliance oversight. Enables leadership to track progress and demonstrate due diligence.

Lesson 2 • Risk Assessment and Gap Analysis

Applies risk management frameworks to identify and prioritise compliance gaps. Connects gap analysis outputs to strategic planning and capital investment.

Lesson 3 • Continuous Improvement and Culture

Embeds accessibility into organisational culture through feedback loops and leadership commitment. Shifts compliance from reactive obligation to proactive organisational value.

Lesson 4 • Building the Compliance Programme Structure

Establishes the organisational infrastructure for a sustainable compliance programme. Covers roles, policies, and governance mechanisms that drive accountability.