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Quality Supervisor Course

Quality Supervisor Course
4 to 360 hours of flexible workload
certificate recognized by MEC

What Will I Learn?

Elevate your call center career with our Quality Supervisor Course, designed to enhance your skills in quality improvement and call analysis. Learn to implement effective monitoring systems, design impactful training and incentive programs, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and utilizing essential tools like CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights.

Elevify Differentials

Develop Skills

  • Implement Monitoring Systems: Master tools to enhance call quality and efficiency.
  • Design Training Programs: Create impactful training for call center excellence.
  • Evaluate Communication Skills: Analyze and improve agent-customer interactions.
  • Provide Constructive Feedback: Deliver actionable insights for performance growth.
  • Understand Call Center KPIs: Optimize metrics like QA, FCR, AHT, and CSAT.

Suggested Summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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