Client Relationship Management Course
Master client relationship management to cut churn, grow key accounts, and boost revenue. Learn segmentation, CRM data strategy, health scoring, and practical playbooks for onboarding, QBRs, renewals, and expansion in B2B business and management roles.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Client Relationship Management Course gives you practical tools to design client journeys, build effective playbooks, and manage churn risk with clear KPIs. Learn B2B segmentation, CRM data strategy, health scoring, and survey programs, then turn insights into loyalty, renewals, and expansion. Finish ready to implement phased rollouts, governance rhythms, and cross-functional collaboration that drive measurable results.
Elevify advantages
Develop skills
- B2B client strategy: design profitable, low-churn relationship models fast.
- CRM data mastery: build clean dashboards for risk, health, and expansion.
- Segmentation tactics: tier accounts and focus resources on high-value clients.
- Journey playbooks: script onboarding, QBRs, renewals, and upsell motions.
- Loyalty programs: launch incentives and success plans that grow account revenue.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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