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Call Center Training Course
Elevate your contact centre career with our Contact Centre Training Course, designed to enhance your skills in empathy, communication, and problem-solving. Master active listening, verbal and non-verbal techniques, and learn to manage stress while building rapport with customers. Gain insights into contact centre operations, metrics, and technology, and stay ahead with continuous improvement strategies. Perfect for professionals seeking to optimise workflows and personalise customer interactions, this course is your pathway to success.
- Master empathy: Connect deeply with customers through emotional intelligence.
- Enhance communication: Excel in active listening and verbal techniques.
- Solve problems: Develop creative solutions and make informed decisions.
- Optimise operations: Streamline workflows and leverage contact centre tools.
- Adapt continuously: Stay updated with trends and foster a learning culture.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Elevate your contact centre career with our Contact Centre Training Course, designed to enhance your skills in empathy, communication, and problem-solving. Master active listening, verbal and non-verbal techniques, and learn to manage stress while building rapport with customers. Gain insights into contact centre operations, metrics, and technology, and stay ahead with continuous improvement strategies. Perfect for professionals seeking to optimise workflows and personalise customer interactions, this course is your pathway to success.
Elevify advantages
Develop skills
- Master empathy: Connect deeply with customers through emotional intelligence.
- Enhance communication: Excel in active listening and verbal techniques.
- Solve problems: Develop creative solutions and make informed decisions.
- Optimise operations: Streamline workflows and leverage contact centre tools.
- Adapt continuously: Stay updated with trends and foster a learning culture.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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