assistant manager training
Develop essential skills to excel as a high-impact assistant manager. Master creating 4-week coaching plans, facilitating team huddles, monitoring KPIs, providing constructive feedback, and guiding support teams through robust communication, quality assurance, and performance management techniques to drive operational excellence and superior customer service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will master designing targeted workshops, microlearning modules, QA sessions, and team huddles, while tracking KPIs using dashboards, conducting effective feedback discussions, and leading clear communication and change initiatives to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design effective in-shift training plans by building structured 4-week coaching and microlearning sequences.
- Lead quality assurance and feedback sessions using KPIs, sampling methods, and targeted coaching discussions to elevate standards.
- Analyse support operations thoroughly by identifying root causes in data, customer satisfaction metrics, and escalation patterns.
- Strengthen team support capabilities through refined tooling, comprehensive documentation, and clear escalation protocols.
- Drive team change initiatives by conducting regular huddles, updating standard operating procedures, and implementing recognition strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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