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assistant manager training

assistant manager training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will master designing targeted workshops, microlearning modules, QA sessions, and team huddles, while tracking KPIs using dashboards, conducting effective feedback discussions, and leading clear communication and change initiatives to boost performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design effective in-shift training plans by building structured 4-week coaching and microlearning sequences.
  • Lead quality assurance and feedback sessions using KPIs, sampling methods, and targeted coaching discussions to elevate standards.
  • Analyse support operations thoroughly by identifying root causes in data, customer satisfaction metrics, and escalation patterns.
  • Strengthen team support capabilities through refined tooling, comprehensive documentation, and clear escalation protocols.
  • Drive team change initiatives by conducting regular huddles, updating standard operating procedures, and implementing recognition strategies.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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