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assistant manager training

assistant manager training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This training equips you with practical strategies to create a structured 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop focused workshops, microlearning sessions, quality assurance reviews, team huddles, monitor key performance indicators using dashboards, conduct effective feedback discussions, and implement clear communication and change initiatives to boost performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design effective in-shift training plans including 4-week coaching schedules and microlearning modules.
  • Lead quality assurance and feedback sessions using KPIs, sampling methods, and coaching conversations to enhance performance.
  • Analyse support operations to identify root causes from data, customer satisfaction scores, and escalation trends.
  • Strengthen team support skills through improved tooling, documentation practices, and escalation protocols.
  • Drive team change initiatives via regular huddles, standard operating procedure updates, and recognition programmes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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