assistant manager training
Develop essential skills to excel as an assistant manager by mastering the creation of 4-week coaching plans, conducting team huddles, tracking KPIs, providing constructive feedback, and leading support teams through effective communication, quality assurance processes, and performance management techniques to drive operational excellence and improve customer satisfaction.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical strategies to create a structured 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop focused workshops, microlearning sessions, quality assurance reviews, team huddles, monitor key performance indicators using dashboards, conduct effective feedback discussions, and implement clear communication and change initiatives to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design effective in-shift training plans including 4-week coaching schedules and microlearning modules.
- Lead quality assurance and feedback sessions using KPIs, sampling methods, and coaching conversations to enhance performance.
- Analyse support operations to identify root causes from data, customer satisfaction scores, and escalation trends.
- Strengthen team support skills through improved tooling, documentation practices, and escalation protocols.
- Drive team change initiatives via regular huddles, standard operating procedure updates, and recognition programmes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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