flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Key Account Management Course equips you with practical tools to safeguard and expand strategic SaaS accounts. You will learn to analyse usage, support data, and financial indicators, create 12-month account plans, map stakeholders, and craft targeted communications. Gain mastery in churn prevention, expansion strategies, negotiation techniques, and risk dashboards to confidently drive renewals, upsells, and enduring customer value.
Elevify advantages
Develop skills
- SaaS account diagnostics: interpret usage, support, and revenue to identify risks swiftly.
- 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
- Stakeholder mapping: engage CFOs, CIOs, and executives with customised value propositions.
- Expansion playbooks: develop cross-sell and upsell strategies that boost ARR rapidly.
- Risk mitigation systems: create alerts, playbooks, and reviews to avert churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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