flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The After-sales Course teaches how to create a straightforward post-sale journey, develop solid onboarding and 90-day adoption strategies, and stop customers from leaving with prompt actions. You'll learn to monitor key performance indicators, conduct health checks and account reviews, and apply simple communication templates for onboarding, product uptake, renewals, and upsell chances, ensuring every customer gets clear value and is set for growth.
Elevify advantages
Develop skills
- Design post-sale journeys: outline stages, risks, and targets for renewals.
- Build 90-day onboarding plans: promote quick uptake and time to first benefit.
- Spot churn risks: interpret usage patterns and activate rapid response guides.
- Create effective customer messages: welcome, adoption, renewal, and upsell notes.
- Plan value-focused upsells: identify growth opportunities and team up with Sales.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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