Microsoft CRM Course
4.3/5
This course equips learners with hands-on expertise in Microsoft CRM, focusing on data modeling, sales and service configuration, dashboard creation, and automation to optimize CRM operations and decision-making.

4.3 in the evaluation
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Microsoft CRM Course provides you with practical skills to design Dataverse tables, model B2B subscriptions, and structure accounts, contacts, and leads for accurate data. Learn to configure sales and service processes, manage cases with SLAs, build insightful dashboards and KPIs, and automate workflows with Power Automate, so your CRM runs reliably, scales smoothly, and supports better decisions every day.
Elevify advantages
Develop skills
- Design B2B SaaS CRM data models: subscriptions, accounts, contacts, and leads.
- Build efficient sales pipelines: lead lifecycle, qualification, and opportunity flow.
- Configure case management: SLAs, routing, queues, and knowledge integration.
- Create actionable CRM dashboards: sales, support KPIs, and Power BI-ready views.
- Implement CRM automation: workflows, Power Automate, and adoption best practices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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