Airport Agent Training
Gain essential skills for airport agents on busy routes like JFK–LAX, covering check-in, gate management, baggage rules, special assistance, security compliance, and resolving issues like delays or overbookings confidently while ensuring safety and reputation protection. This training builds practical expertise for high-pressure environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for check-in, document checks, baggage handling, gate operations, and managing disruptions on routes like JFK–LAX. You'll master TSA and DOT standards, handle delays, overbookings, assist passengers, resolve conflicts, and make safety-focused announcements to uphold compliance and airline standards.
Elevify advantages
Develop skills
- Master special assistance for passengers with mobility needs, wheelchairs, and special service requests.
- Excel in travel document verification, TSA compliance, and accurate refusal logging.
- Achieve gate and boarding proficiency with manifests, announcements, and efficient processes.
- Handle irregular operations like delays, overbookings, and gate changes legally and calmly.
- Resolve baggage issues, calculate fees accurately, secure luggage, and de-escalate disputes quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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