Administrative and Reception Employee Training
This course provides comprehensive training in front desk operations, covering professional reception techniques, visitor and package management workflows, phone etiquette, and effective stress management strategies. Perfect for administrative staff aiming to offer polished customer service, safeguard confidentiality, and manage diverse scenarios with poise and efficiency. Participants will gain practical skills to elevate their performance and ensure smooth daily operations at the reception area.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips administrative and reception staff with essential tools to confidently handle visitors, phone calls, and deliveries. Participants learn professional greeting protocols, efficient call routing and de-escalation techniques, visitor check-in procedures, badge issuance and package management, along with streamlined documentation processes. The course enhances opening routines, ensures privacy protection, promotes calm handling of high-pressure situations, and establishes measurable standards for delivering consistent, top-tier front desk service.
Elevify advantages
Develop skills
- Master front desk setup: efficiently open, organize, and ready the reception area each day.
- Handle visitor and package intake: accurately log, verify, issue badges, and direct deliveries.
- Excel in phone etiquette and routing: manage call queues, transfers, and use scripts confidently.
- Enhance in-person interactions: greet warmly, de-escalate issues, and safeguard visitor privacy.
- Control stress at reception: remain composed, prioritize effectively, and boost key performance indicators.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course