Log in
Choose your language

assistant manager training

assistant manager training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You'll learn to develop targeted workshops, microlearning modules, QA sessions, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication initiatives to drive performance improvements and boost customer satisfaction.

Elevify advantages

Develop skills

  • Design effective in-shift training plans, including 4-week coaching schedules and microlearning sequences.
  • Lead quality assurance and feedback sessions using KPIs, sampling methods, and targeted coaching discussions.
  • Analyze support operations by identifying root causes in data, CSAT scores, and escalation patterns.
  • Enhance support team skills through improved tooling, documentation practices, and escalation protocols.
  • Drive team change initiatives via huddles, SOP updates, and structured recognition programs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course