Administrative Management Course

Lesson 1 • Administrative Policies and Procedures

Introduces policy frameworks and standard operating procedures that govern admin work. Students learn to read, apply, and maintain procedural documentation.

Lesson 2 • Core Competencies of an Administrator

Identifies the technical, interpersonal, and conceptual skills required for administrative excellence. Provides a self-assessment baseline students refine throughout the course.

Lesson 3 • Organisational Structures and Admin Roles

Examines how organisations are structured and where administrative roles fit. Connects org-chart literacy to effective role performance and cross-functional collaboration.

Lesson 1 • Office Environment and Ergonomics

Covers physical workspace design, ergonomic standards, and safety considerations. Connects workspace quality to employee well-being and operational efficiency.

Lesson 2 • Supply and Inventory Management

Addresses procurement, tracking, and control of office supplies and assets. Students apply inventory methods to prevent shortages and control operational costs.

Lesson 3 • Workflow Design and Process Mapping

Introduces tools for visualising and designing administrative workflows. Students create process maps that expose inefficiencies and guide improvement efforts.

Lesson 4 • Monitoring and Improving Office Performance

Introduces key performance indicators and review cycles for office operations. Students learn to collect data, identify trends, and implement corrective actions.

Lesson 1 • Principles of Professional Communication

Establishes the 7 Cs of communication and audience-analysis techniques. Provides the conceptual foundation for all written and verbal communication tasks in the chapter.

Lesson 2 • Digital Communication Channels

Addresses email etiquette, instant messaging norms, and video conferencing protocols. Students select appropriate channels and apply professional standards across digital platforms.

Lesson 3 • Formal Documents and Correspondence

Teaches formatting and content standards for letters, memos, and official notices. Students apply templates and style guides to produce consistent organisational documents.

Lesson 4 • Business Writing Essentials

Covers grammar, structure, and style for professional documents. Students draft and revise memos, emails, and reports using standardised business writing conventions.

Lesson 1 • Digital Records and Document Management Systems

Introduces electronic document management systems, metadata, and digital filing conventions. Students configure folder structures and apply naming standards for digital records.

Lesson 2 • Information Security and Access Control

Addresses confidentiality, data protection principles, and access permission frameworks. Students apply security controls to safeguard sensitive organisational information.

Lesson 3 • Retention Schedules and Records Disposal

Teaches how to develop retention schedules and execute compliant disposal procedures. Students balance legal obligations with storage efficiency in records lifecycle decisions.

Lesson 4 • Fundamentals of Records Management

Defines records, their lifecycle, and their value to organisations. Establishes why systematic records management is a core administrative responsibility.

Lesson 1 • Meeting Planning and Facilitation

Teaches end-to-end meeting management from agenda design to follow-up. Connects effective meetings to reduced time waste and stronger team alignment.

Lesson 2 • Travel and Event Coordination

Addresses planning business travel, accommodations, and corporate events. Students build itineraries and contingency plans that minimise disruption to operations.

Lesson 3 • Personal Time Management Strategies

Introduces proven frameworks for managing personal workload and avoiding time traps. Students apply tools like time-blocking and the Eisenhower Matrix to their own schedules.

Lesson 1 • Procurement and Purchase Orders

Addresses the procurement cycle from requisition to payment and vendor management basics. Students draft purchase orders and apply internal controls to purchasing decisions.

Lesson 2 • Financial Controls and Audit Readiness

Introduces internal controls, segregation of duties, and audit preparation practices. Students organise financial records and documentation to support compliance reviews.

Lesson 3 • Budget Preparation and Monitoring

Teaches how to draft departmental budgets, track expenditures, and report variances. Students use spreadsheet tools to build and maintain a working budget model.

Lesson 4 • Expense Management and Reimbursement

Covers expense reporting, approval workflows, and reimbursement processing. Students apply organisational policies to verify, code, and submit expense claims accurately.

Lesson 1 • Leave, Attendance, and Payroll Support

Covers tracking employee leave, attendance records, and payroll data submission. Students process timesheets and leave requests accurately within established approval workflows.

Lesson 2 • Employee Records and Personnel Files

Addresses the creation, maintenance, and security of personnel files and HR databases. Students apply retention rules and access controls to sensitive employee information.

Lesson 3 • Onboarding and Offboarding Processes

Teaches how to design and execute onboarding checklists and offboarding procedures. Students ensure new hires integrate smoothly and departing employees are processed compliantly.

Lesson 4 • Recruitment and Selection Support

Covers administrative tasks in the hiring process, from posting vacancies to scheduling interviews. Students coordinate candidate communications and maintain applicant tracking records.

Lesson 1 • Project Coordination and Admin Oversight

Applies project management principles to administrative initiatives and cross-functional projects. Students create project plans, track milestones, and report progress to stakeholders.

Lesson 2 • Measuring and Reporting Admin Value

Teaches how to quantify administrative contributions and present them to leadership. Students build dashboards and narratives that demonstrate the strategic impact of admin functions.

Lesson 3 • Leading and Developing Admin Teams

Covers leadership styles, delegation, and team development techniques for admin managers. Students apply coaching and feedback methods to build high-performing administrative teams.

Lesson 4 • Strategic Thinking for Administrators

Introduces strategic planning concepts and how administrators contribute to organisational goals. Students analyse their unit's role in broader strategy and identify value-adding opportunities.