Administrative Organization Course
Master administrative organisation to streamline workflows, clarify roles, establish SLAs, and monitor KPIs effectively. Gain hands-on tools to reduce delays, cut errors, and align Sales, Operations, and Finance teams for enhanced management and administrative performance across the board.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Administrative Organisation Course equips you with practical tools to analyse existing processes, define clear roles using RACI matrices, and design efficient workflows with seamless handoffs between teams. You'll learn to establish SLAs, manage queues, standardise templates, and implement data governance. Create straightforward dashboards, monitor key performance indicators, and apply continuous improvement techniques to minimise delays, errors, and rework in everyday operations.
Elevify advantages
Develop skills
- Workflow design: create clear, efficient processes across teams quickly.
- RACI and roles: establish ownership, escalation paths, and concise role definitions.
- SLA setup: define response times, queues, and escalation rules to eliminate delays.
- KPI monitoring: track essential admin metrics using simple dashboards and reports.
- Data governance: standardise templates, access controls, and document management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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